Creating Account
- To register, please fill out the registration form by agreeing to the Terms & Conditions, Privacy Policy, and selecting your subscription preferences.
- Please note that EN membership is separate from domestic membership. For worldwide shipping, make sure to register again through the EN version of the site.

Step 1: Search for products.
Step 2: Add products to your shopping cart(bag).
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment. PayPal Only.
Step 6: Complete the order and you will see the order number.

We accept the following forms of payment: PayPal

Delivery information
- Shipping Method : Parcel Service
- Shipping Area : A Region
- Shipping Rate : Free shipping on orders over $200 / $15 shipping fee on orders under $200
- Delivery Time : 3 - 14 days
- Domestic Shipping (Korea): CJ Korea Express, www.cjlogistics.com
- International Shipping: UPS, https://www.ups.com/

Customs and Duties
- For orders placed from February 2, 2026, 12:00 PM (KST), international shipments will be processed under DDP (Delivered Duty Paid) terms.
- Under DDP terms, all import taxes and duties are included, so no additional customs charges will be required upon delivery.
- Shipping fees remain the same as before: free shipping on orders over $200, and a $15 shipping fee on orders under $200.
- If the recipient refuses the parcel, it will be returned to Korea, and return costs (shipping, customs, etc.) will be deducted from the refund.

Return Process & Policy
- You must request an exchange/return within 24 hours of receiving your item(s).
- The item(s) must arrive at our warehouse within 7 days of receiving.
- For exchange/return due to a change of mind, shipping costs will be the responsibility of the customer.
- Please note that we do not provide return shipping labels, and you are required to arrange the return shipment yourself.
- Please note that if the returned item is randomly selected for customs inspection upon arrival in Korea, any resulting customs duties or inspection fees will be deducted from the refund amount.
- Returns that do not follow our policy will not be accepted and will therefore be sent back to the customer.
- The item(s) should be in their original condition — not washed or altered in any way.
- Refunds will be issued back if the tag, label, or barcode has been removed or damaged.
- Refunds will be issued back via your original payment method.
- Please note that your financial institution may take up to 10 working days to clear the funds back into your account.
- Please email us a photo of the return postage invoice as proof of shipping.
- For any inquiries regarding return/exchange, send us Channel Talk.

Other
- Currently, all C/S of GLOWNY are received only through Channel Talk, footer section on a website.
- C/S operating hours: 11:00 AM - 04:00 PM (Mon-Fri) [KST]