Return Process & Policy
- You must request an exchange/return within 24 hours of receiving your item(s).
- The item(s) must arrive at our warehouse within 7 days of receiving.
- For exchange/return due to a change of mind, shipping costs will be the responsibility of the customer.
- Please note that we do not provide return shipping labels, and you are required to arrange the return shipment yourself.
- Returns that do not follow our policy will not be accepted and will therefore be sent back to the customer.
- The item(s) should be in their original condition — not washed or altered in any way.
- Refunds will be issued back if the tag, label, or barcode has been removed or damaged.
- Refunds will be issued back via your original payment method.
- Please note that your financial institution may take up to 10 working days to clear the funds back into your account.
- Please email us a photo of the return postage invoice as proof of shipping.
- For any inquiries regarding return/exchange, send us Channel Talk.
Other
- Currently, all C/S of GLOWNY are received only through Channel Talk, footer section on a website.
- C/S operating hours: 11:00 AM - 04:00 PM (Mon-Fri) [KST]
